Assessor Resource

HLTCOM408D
Use specific health terminology to communicate effectively

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to work in a range of health settings where health services are provided with direct client contact involved

Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices

This unit covers the skills required to understand and respond to instructions, carry out routine tasks and communicate with a range of internal and external clients in a health care practice, using appropriate practice-specific health terminology.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in a classroom environment

Assessment may contain theoretical emphasis and examples covering a range of workplace situations in relation to a specific sector of the health industry

Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender

Assessment of sole practitioners must consider their unique workplace context, including:

interaction with others in the broader professional community as part of the sole practitioner's workplace

scope of practice as detailed in the qualification and component competency units

holistic/integrated assessment including:

working within the practice framework

performing a health assessment

assessing the client

planning treatment

providing treatment

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Appropriate external agencies

Appropriate forms and recording requirements

Appropriate information sources

Own and others' responsibilities

Relevant local/state/federal legislation

Relevant practice-specific health terminology

Relevant workplace guidelines

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply basic research skills to increase own knowledge of practice-specific health terminology

Apply interpersonal skills to interact with clients and others in an appropriate manner

Carry out activities and actions within local, state and federal legislation

Communicate in a professional manner using appropriate communication strategies

Correctly spell and pronounce practice-specific health terminology

Ensure activities are well organised, executed in a timely fashion and any documents prepared or obtained are filed appropriately

Ensure all written communication is self-checked for spelling errors, grammatical mistakes and missing words and presented to designated person for approval if required

Follow instructions, including routine oral and written sequenced instructions

Maintain confidentiality, security and privacy of information

Use and understand abbreviations for practice-specific health terms and associated processes

Use literacy skills, including:

follow procedures, policies, signs and instructions

use correct spelling, grammar and punctuation

Use language skills, including:

question to clarify terms and context

relay information

use appropriate and correct practice-specific health terminology

use correct pronunciation and sentence structures

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Practice-specific health terminology may include standard terms and abbreviations relating to:

Case taking

Departments/sections in a hospital

Health conditions and disease processes

Health insurance

Health investigations and procedures

Labelling

Other health care specialties

Practice equipment and instruments

Practice-specific language and nomenclature

Prescriptions

Referrals

Workcover

Written and oral instructions may include:

Client notes

Diary entries

Instructions for post-treatment care

Notices

WHS signs and instructions

Oral instructions

Prescriptions

Referrals

Routine reports

Telephone calls

Test results

Routine tasks may include:

Answering client enquiries

Entering client details into computer system

Filing client notes

Maintaining client information

Maintaining information to assist clients and practitioner(s)

Ordering stock (e.g. stationery, medical supplies)

Preparing reports

Processing correspondence

Producing a range of documents, as required

Receiving and making telephone calls

Recording information

Word processing

Oral communication may include:

Answering routine telephone enquiries

Communicating with a range of health care professionals on client related matters

Confirming appointments

Verbal instructions

Written communication may include:

Appointment diaries, cards

Case reports

Client histories

Client history questionnaires

Client records

Correspondence to a range of health care professionals on client related matters

Forms

Letters

Memoranda

Minutes

Telephone messages

Clinic guidelines may include:

Accessing and updating files

Cleanliness and hygiene

Comply with local, state and federal legislation

Correspondence format

Emergency procedures

Information specific to the practice

Instructions

Office practice manual

WHS

Recording information

Security, confidentiality and privacy procedures

Telephone protocol

Clarification may be sought from:

Clinic guidelines

Designated person/s

Dictionary of medical and/or other health care terminology

Drug and prescription information sources/databases

Practice specific texts

Relevant handbook

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Receive, understand and document written and oral instructions using practice-specific health terminology 
Use checklists containing health terminology where appropriate 
Recognise and interpret abbreviations for practice-specific terms and associated processes 
Understand and adhere to policies, procedures and guidelines of specific health workplace 
Seek clarification of instructions when necessary 
Use practice-specific health terminology correctly in the completion of routine tasks 
Seek assistance from designated person/s as required 
Use appropriate practice-specific health terminology as directed in oral and written communication with clients, fellow workers and health professionals 
Present written communication to a designated person for verification of terminology if required 
Correctly spell and pronounce practice-specific health terminology 
Seek advice from designated person as required to clarify correct use and meaning of practice-specific health terms and associated processes 

Forms

Assessment Cover Sheet

HLTCOM408D - Use specific health terminology to communicate effectively
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTCOM408D - Use specific health terminology to communicate effectively

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: